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Delivery Experience Specialist

The Role
At Tesla, our Delivery Experience Specialists (DES) I are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy by creating memorable experiences for our customers and assisting with delivery day activities. The DES I will support customers from the moment they arrive onsite. Our Specialists are on the front lines and responsible for warmly welcoming our new owners for delivery day, greeting them with a smile and offering hospitality. We've created one of the most innovative vehicles ever made, and we're looking for positive and reliable team members to help deliver an equally innovative delivery experience for our valued customers.
Responsibilities
Welcome customers to Tesla and create a warm greeting upon check in
Connect customers with a DES II (delivery bay host)
Answer first level delivery related questions
Transport delivery documents from delivery bay to contracts team for validation and completion
Understand when a customer situation is escalating and partner with management
Provide additional support to the delivery team when needed
Provide the highest level of customer service to all current and future owners on delivery day to ensure satisfaction and a great customer experience
Demonstrate and act on the core values of customer service: proactive, professional, personal, and passionate
Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
Requirements
Customer service experience required
Proven ability to work well under pressure and with a diverse range of personalities
Evidence of a strong team mentality and reliability
Strong communication skills and attention to detail
Demonstrated ability to grow into a mastery of all Tesla products and services, and the ability to keep up with EV industry trends and local incentives
Evidence of enthusiasm and passion about accelerating the world's transition to sustainable energy
Ability to work evenings and weekends
Must have and maintain a valid driver's license and an acceptable and safe driving record
Employees in this state in this role must have or obtain appropriate licensing for Motor Vehicle Sales. Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination.


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